My friends Bob and Barbara Glass run Bad Ass Coffee, a gourmet speciality coffee shop and deli in Santa Cruz, California. On any day of the week, the place is buzzing with people drinking coffee, eating sandwiches, and purchasing coffee beans and logowear. There are a dizzying number of tasks that must be done to keep the business running smoothly: ordering coffee beans, making coffee, hiring baristas, keeping customers happy, and yes, paying employees. Bob and Barbara are like many of you: small business owners who need to pay employees quickly and accurately, then get back to running their business.
We know how busy you are. When you have a question about how to use our product, we want you to find the answer quickly and easily. That’s why we’ve built Help right into QuickBooks Payroll.
Get your questions answered in Help:
When you have a question on how to use our product, try going to our in-product Help by selecting QuickBooks Help from the Help Menu:
Click on the Search tab and type your question into the search field:
You’ll see a list of topics that we think will answer your question. If you select “Write a bonus check”, you’ll find step-by-step instructions on creating bonus checks for employees.
We’ve designed our Help topics so they’re easy to read. If you need more information on a specific topic, click on the underlined text to get more information.
Want to find out how other Payroll users would answer your question?
You can also use the Help window to get advice from other QuickBooks Payroll users. Just click on the Live Community tab in the Help window (or Live Community directly from the Help Menu). When you type your question into the Live Community search, you’ll see how other Payroll users and experts have answered the same (and similar) questions.
If you type “How do I create a bonus check?” then click “Ask My Question” you’ll see that someone already asked the Community that question and got fourteen responses from QuickBooks Payroll users.
Still need more information?
If you select “Support” from the Help Menu, we’ll take you directly to the support site for your version of QuickBooks Payroll. You can search our KnowledgeBase for up to date information on a variety of Payroll issues and questions.
Lesley Kew
Senior Manager, Information Management and Design
Intuit Payroll team